{"id":673,"date":"2022-01-13T13:17:44","date_gmt":"2022-01-13T13:17:44","guid":{"rendered":"http:\/\/easypartz-wordpress.mhtech.dk\/?page_id=673"},"modified":"2022-08-09T11:24:40","modified_gmt":"2022-08-09T11:24:40","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1642078423008\"><strong class=\"schema-faq-question\">What is EasyPartz? <\/strong> <p class=\"schema-faq-answer\"><em><strong>EasyPartz is an online machineshop<\/strong>,<strong> offering fast and easy purchase of CNC machined parts.<\/strong><\/em><br\/>The service is aimed at engineers, designers, research and development departments, startups, machine builders, specialty manufacturers and research institutions.<br\/><br\/>We provide high quality CNC machining, specialising in fast delivery of low- and medium sized quantities. Perfect for prototyping, machine building, product development and emergency situations.<br\/><br\/>EasyPartz is an online machineshop, but we offer high-quality personal service. We are available through chat, email (<a href=\"mailto:info@easypartz.com\">info@easypartz.com<\/a>) and phone (+45 60858075).<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642078675083\"><strong class=\"schema-faq-question\">Where are my parts manufactured?<\/strong> <p class=\"schema-faq-answer\"><em><strong>EasyPartz is operated in Denmark and all parts are manufactured on site.<\/strong><br\/><\/em>EasyPartz is a Danish company located in S\u00f8borg, close to Copenhagen. We manufacture all orders on our own site to ensure quality and delivery time.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642078961859\"><strong class=\"schema-faq-question\">Can I only order online? <\/strong> <p class=\"schema-faq-answer\"><em><strong>No, EasyPartz is an e-commerce, but<\/strong><\/em><strong><em> we do offer <\/em><\/strong><em><strong>personal service<\/strong>.<br\/><\/em>We operate online to provide instant quotation, automated feedback and easy ordering. Special requests can be made by attaching a technical drawing or a comment to your order.<br\/><br\/>You can also request a quotation through email (info@easypartz.com), or phone (+45 60858075).<br\/>We&#8217;re also happy to help if you need assistance or have any technical questions.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080033971\"><strong class=\"schema-faq-question\">How do I register as a customer?<\/strong> <p class=\"schema-faq-answer\"><em><strong>Navigate to our <a href=\"https:\/\/easypartz.com\/app\/auth\">login\/registration<\/a> page and create a user.<\/strong><br\/><\/em>Clicking the order now button in the top right will take you to the registration page. After signing up you will be able to upload a model and get a quote right away. Adding your component to the basket will save it for ordering or further configuration if needed.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080079570\"><strong class=\"schema-faq-question\">How do I contact you?<\/strong> <p class=\"schema-faq-answer\"><em><strong>You can contact us at any time<\/strong><\/em>.<br\/><br\/>Email: <br\/><a href=\"mailto:info@easypartz.com\">info@easypartz.com<br\/><\/a><br\/>Phone: <br\/><a href=\"tel:+4560858075\">+45 60858075<\/a><br\/>Monday to Friday from 8 to 18 CET<br\/><br\/>Address:<br\/>EasyPartz ApS<br\/>Maskinvej 5<br\/>2860 S\u00f8borg<br\/>Denmark<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080091095\"><strong class=\"schema-faq-question\">Are my designs protected?<\/strong> <p class=\"schema-faq-answer\"><strong><em>Yes. Every process is secure and we employ strict privacy protocols.<\/em><\/strong><br\/>We value your intellectual privacy and take security very seriously.<br\/>All files are uploaded through a secured and encrypted connection. Files are stored in servers with high level IT security.<br\/>Your files are only accessible to EasyPartz employees related to the manufacturing process. If you do not proceed with your order, all files will be deleted.<br\/>You are also welcome to ask for our Non Disclosure Agreement (NDA) for written commitment by EasyPartz to respect your intellectual property.<br\/>Using EasyPartz is a much safer solution than sharing designs and files through email.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080105243\"><strong class=\"schema-faq-question\">When will my parts arrive?<\/strong> <p class=\"schema-faq-answer\"><strong><em>We aim to deliver within 5 working days.<\/em><br\/><\/strong>After ordering, your designs will be examined manually for manufacturability issues. If no issues are detected we should be able to manufacture your order within 4 working days + the days required for special materials or finish.<br\/>Shipping depends on the selected shipping method but will typically be 1-2 working days.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080125568\"><strong class=\"schema-faq-question\">Where can I find your Terms and Conditions?<\/strong> <p class=\"schema-faq-answer\">You can see our terms and conditions on our <a href=\"https:\/\/easypartz.com\/index.php\/en\/conditions-en\/\">Terms &amp; Conditions<\/a> page.  <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080144139\"><strong class=\"schema-faq-question\">Where can I find your Privacy Policy? <\/strong> <p class=\"schema-faq-answer\">You can see our policies and how we handle your data on our <a href=\"https:\/\/easypartz.com\/index.php\/en\/privacy-policy-en\/\">Privacy Policy &amp; Cookies<\/a> page.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080241086\"><strong class=\"schema-faq-question\">What materials are available?<\/strong> <p class=\"schema-faq-answer\"><em><strong>EasyPartz offer a wide selection of plastics and metals<\/strong>.<\/em><br\/>EasyPartz has selected the most commonly used materials for a wide array of applications. We keep a stocked inventory of several materials (such as POM-C\/Delrin and Aluminum 5083) and can source many materials in just a few days.<br\/>If you have any special material requests, feel free to contact us, and we will do our best to accommodate your requirements.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1642080590183\"><strong class=\"schema-faq-question\">What post treatments do you offer?<\/strong> <p class=\"schema-faq-answer\"><strong><em>Several post-processing finishes are available for a complete service.<\/em><\/strong><br\/>Glass-bead blasting and anodization are the most common finishes we offer. EasyPartz does bead blasting internally, and has a qualified partner for high-quality anodization.<br\/>If you have any special finishing requests, feel free to contact us, and we will do our best to accommodate your requirements.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-673","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.9 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - EasyPartz<\/title>\n<meta name=\"description\" content=\"EasyPartz is an online machineshop, offering fast and easy purchase of CNC machined parts. 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Perfect for prototyping, machine building, product development and emergency situations.<br\/><br\/>EasyPartz is an online machineshop, but we offer high-quality personal service. We are available through chat, email (<a href=\"mailto:info@easypartz.com\">info@easypartz.com<\/a>) and phone (+45 60858075).","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642078675083","position":2,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642078675083","name":"Where are my parts manufactured?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<em><strong>EasyPartz is operated in Denmark and all parts are manufactured on site.<\/strong><br\/><\/em>EasyPartz is a Danish company located in S\u00f8borg, close to Copenhagen. We manufacture all orders on our own site to ensure quality and delivery time.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642078961859","position":3,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642078961859","name":"Can I only order online?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<em><strong>No, EasyPartz is an e-commerce, but<\/strong><\/em><strong><em> we do offer <\/em><\/strong><em><strong>personal service<\/strong>.<br\/><\/em>We operate online to provide instant quotation, automated feedback and easy ordering. Special requests can be made by attaching a technical drawing or a comment to your order.<br\/><br\/>You can also request a quotation through email (info@easypartz.com), or phone (+45 60858075).<br\/>We're also happy to help if you need assistance or have any technical questions.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080033971","position":4,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080033971","name":"How do I register as a customer?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<em><strong>Navigate to our <a href=\"https:\/\/easypartz.com\/app\/auth\">login\/registration<\/a> page and create a user.<\/strong><br\/><\/em>Clicking the order now button in the top right will take you to the registration page. After signing up you will be able to upload a model and get a quote right away. Adding your component to the basket will save it for ordering or further configuration if needed.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080079570","position":5,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080079570","name":"How do I contact you?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<em><strong>You can contact us at any time<\/strong><\/em>.<br\/><br\/>Email: <br\/><a href=\"mailto:info@easypartz.com\">info@easypartz.com<br\/><\/a><br\/>Phone: <br\/><a href=\"tel:+4560858075\">+45 60858075<\/a><br\/>Monday to Friday from 8 to 18 CET<br\/><br\/>Address:<br\/>EasyPartz ApS<br\/>Maskinvej 5<br\/>2860 S\u00f8borg<br\/>Denmark","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080091095","position":6,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080091095","name":"Are my designs protected?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong><em>Yes. Every process is secure and we employ strict privacy protocols.<\/em><\/strong><br\/>We value your intellectual privacy and take security very seriously.<br\/>All files are uploaded through a secured and encrypted connection. Files are stored in servers with high level IT security.<br\/>Your files are only accessible to EasyPartz employees related to the manufacturing process. If you do not proceed with your order, all files will be deleted.<br\/>You are also welcome to ask for our Non Disclosure Agreement (NDA) for written commitment by EasyPartz to respect your intellectual property.<br\/>Using EasyPartz is a much safer solution than sharing designs and files through email.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080105243","position":7,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080105243","name":"When will my parts arrive?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong><em>We aim to deliver within 5 working days.<\/em><br\/><\/strong>After ordering, your designs will be examined manually for manufacturability issues. If no issues are detected we should be able to manufacture your order within 4 working days + the days required for special materials or finish.<br\/>Shipping depends on the selected shipping method but will typically be 1-2 working days.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080125568","position":8,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080125568","name":"Where can I find your Terms and Conditions?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can see our terms and conditions on our <a href=\"https:\/\/easypartz.com\/index.php\/en\/conditions-en\/\">Terms &amp; Conditions<\/a> page.  ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080144139","position":9,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080144139","name":"Where can I find your Privacy Policy?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can see our policies and how we handle your data on our <a href=\"https:\/\/easypartz.com\/index.php\/en\/privacy-policy-en\/\">Privacy Policy &amp; Cookies<\/a> page.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080241086","position":10,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080241086","name":"What materials are available?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<em><strong>EasyPartz offer a wide selection of plastics and metals<\/strong>.<\/em><br\/>EasyPartz has selected the most commonly used materials for a wide array of applications. We keep a stocked inventory of several materials (such as POM-C\/Delrin and Aluminum 5083) and can source many materials in just a few days.<br\/>If you have any special material requests, feel free to contact us, and we will do our best to accommodate your requirements.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080590183","position":11,"url":"https:\/\/dev.easypartz.com\/index.php\/en\/faq-en\/#faq-question-1642080590183","name":"What post treatments do you offer?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong><em>Several post-processing finishes are available for a complete service.<\/em><\/strong><br\/>Glass-bead blasting and anodization are the most common finishes we offer. EasyPartz does bead blasting internally, and has a qualified partner for high-quality anodization.<br\/>If you have any special finishing requests, feel free to contact us, and we will do our best to accommodate your requirements.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/pages\/673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/comments?post=673"}],"version-history":[{"count":2,"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/pages\/673\/revisions"}],"predecessor-version":[{"id":1715,"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/pages\/673\/revisions\/1715"}],"wp:attachment":[{"href":"https:\/\/dev.easypartz.com\/index.php\/wp-json\/wp\/v2\/media?parent=673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}